Privacy Policy

1Introduction

Modern Surgicals (“we”, “us”) supplies surgical instruments, hospital furniture and medical consumables to hospitals, clinics and healthcare professionals across India. This policy explains what information we collect when you use this website, why we collect it and how we look after it.

By using the website or sending us an enquiry or order you agree to the practices described here.

2Information we collect

We collect only the information needed to respond to you and fulfil orders:

• Contact details — name, phone number, email address, organisation and city, provided through enquiry, quote, account and checkout forms.
• Order details — items, quantities, delivery and billing addresses, and GSTIN where supplied.
• Technical data — browser type, device and pages visited, collected through cookies and basic analytics.

We do not knowingly collect personal information about patients through this website.

3How we use your information

• To respond to enquiries, prepare quotations and process and deliver orders.
• To issue GST invoices and meet accounting and tax obligations.
• To provide order updates and customer support.
• To improve the website, our catalogue and our service.
• To send product or offer updates, only where you have agreed to receive them.

4Cookies

Cookies and similar technologies keep the site working (for example, remembering the items in your cart) and help us understand how visitors use it. You can block or delete cookies in your browser settings, although parts of the site may not work as intended.

5Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us operate the business — such as courier partners, payment processors and IT service providers — and only to the extent needed to provide their service. We may also disclose information where required by law.

6Data security

We use reasonable technical and organisational measures to protect information from loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7Data retention

We keep information for as long as needed for the purposes above and to meet legal, tax and accounting requirements, after which it is deleted or anonymised.

8Your rights

Subject to applicable law, you may ask us to:

• Tell you what personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your information or stop us from using it for marketing.

9Contact us

For any privacy question or request, contact us at modernsurgicals@gmail.com or write to Modern Surgicals, 40, CSC No. 1, I.P. Extension, Patparganj, Delhi - 110092.

We may update this policy from time to time. The date at the top of this page shows when it was last changed.